Refunds & Returns

Last updated 15 September 2026.

Contact theteam@mypetproducts.co with your order number before sending an item back. We aim to respond within 24 hours.

Returns within 15 days

Products can be returned within 15 days of the original purchase, in their original packaging and with proof of purchase from this website. Purchases from third-party retailers must be returned to those retailers.

For a change of mind, a better price found, an item that does not fit, an item no longer needed or the wrong item ordered, you pay return postage. We do not charge a return-handling fee. Use tracked shipping and return the item to the original dispatch location confirmed by our team.

Cancelling an order

Contact us within 12 hours if you need to change or cancel a paid order, as processing can start quickly. There is no cancellation fee. Once packaging and shipping have started, the order can no longer be cancelled and the returns policy applies.

Damaged, incorrect or missing orders

Contact us promptly if your item arrives damaged, has missing parts, is different from what you ordered or does not arrive. We investigate and help resolve the issue. We cover return postage for damaged goods and may request information about the parcel or item.

Your refund

We process refunds within 24 to 48 hours after receiving the returned item and completing the required checks. Refunds go to the original payment method, or can be held as credit for a future purchase if you request it. Your payment provider may take additional time to show the credit.

This policy does not limit rights that cannot be excluded under applicable consumer law. See our complaints handling policy for help with an unresolved concern.